Citação norma APA

Kwok, S. Y., Jusoh, A., & Khalifah, Z. (2016). The influence of service quality on satisfaction: Does gender really matter?

Citação norma Chicago

Kwok, See Ying, Ahmad Jusoh, e Zainab Khalifah. The Influence of Service Quality On Satisfaction: Does Gender Really Matter? 2016.

Citação norma MLA

Kwok, See Ying, Ahmad Jusoh, e Zainab Khalifah. The Influence of Service Quality On Satisfaction: Does Gender Really Matter? 2016.

Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.