Chaparro Peláez, J. J., Hernández García, Á., & Urueña López, A. (2015). The role of emotions and trust in service recovery in business-to-consumer electronic commerce.
Citação norma ChicagoChaparro Peláez, José Julián|||0000-0002-0920-4005, Ángel|||0000-0002-6549-9549 Hernández García, y Alberto|||0000-0001-8866-882X Urueña López. The Role of Emotions and Trust in Service Recovery in Business-to-consumer Electronic Commerce. 2015.
Citação norma MLAChaparro Peláez, José Julián|||0000-0002-0920-4005, Ángel|||0000-0002-6549-9549 Hernández García, y Alberto|||0000-0001-8866-882X Urueña López. The Role of Emotions and Trust in Service Recovery in Business-to-consumer Electronic Commerce. 2015.
Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.