López Zorzano, R. A., Pérez Amaral, T., Garín-Muñoz, T., & Gijón Tascón, C. (2012). Customer Service Quality and Incomplete Information in Mobile Telecommunications: A Game Theoretical Approach to Consumer Protection.
Citação norma ChicagoLópez Zorzano, Rafael Alberto, Teodosio Pérez Amaral, Teresa Garín-Muñoz, e Covadonga Gijón Tascón. Customer Service Quality and Incomplete Information in Mobile Telecommunications: A Game Theoretical Approach to Consumer Protection. 2012.
Citação norma MLALópez Zorzano, Rafael Alberto, Teodosio Pérez Amaral, Teresa Garín-Muñoz, e Covadonga Gijón Tascón. Customer Service Quality and Incomplete Information in Mobile Telecommunications: A Game Theoretical Approach to Consumer Protection. 2012.
Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.