Apaolaza Ibáñez, V., Hartmann, P., & Zorrilla Calvo, M. P. (2007). Antecedents of customer loyalty in residential energy markets: Service quality, satisfaction, trust and switching costs.
Citação norma ChicagoApaolaza Ibáñez, Vanesa, Patrick Hartmann, y María Pilar Zorrilla Calvo. Antecedents of Customer Loyalty in Residential Energy Markets: Service Quality, Satisfaction, Trust and Switching Costs. 2007.
Citação norma MLAApaolaza Ibáñez, Vanesa, Patrick Hartmann, y María Pilar Zorrilla Calvo. Antecedents of Customer Loyalty in Residential Energy Markets: Service Quality, Satisfaction, Trust and Switching Costs. 2007.
Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.