Cita APA

Centeno, E., Vázquez-Carrasco, R., Cambra-Fierro, J., Yani-de-Soriano, M., Hanel, P. H., & Wilson, A. (2019). Investigating the role of customers' perceptions of employee effort and justice in service recovery: A cross-cultural perspective.

Citación estilo Chicago

Centeno, Edgar, Rosario Vázquez-Carrasco, Jesús Cambra-Fierro, Mirella Yani-de-Soriano, Paul H.P Hanel, y Alan Wilson. Investigating the Role of Customers' Perceptions of Employee Effort and Justice in Service Recovery: A Cross-cultural Perspective. 2019.

Cita MLA

Centeno, Edgar, et al. Investigating the Role of Customers' Perceptions of Employee Effort and Justice in Service Recovery: A Cross-cultural Perspective. 2019.