Gestión administrativa y financiera y su incidencia en la atención al cliente de la Corporación Nacional de Telecomunicaciones agencia el Empalme año 2012.
Once you have applied the survey to the different users that has the National Corporation for Telecommunications - Agency El Empalme, it was possible to prove that the actions taken by the authorities responsible for the administrative and financial management of the entity, directly contribute to t...
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| Tipo de recurso: | tesis de maestría |
| Estado: | Versión publicada |
| Fecha de publicación: | 2015 |
| País: | Ecuador |
| Institución: | Universidad Técnica Estatal de Quevedo |
| Repositorio: | Repositorio Universidad Técnica Estatal de Quevedo |
| Idioma: | español |
| OAI Identifier: | oai:repositorio.uteq.edu.ec:43000/137 |
| Acceso en línea: | http://repositorio.uteq.edu.ec/handle/43000/137 |
| Access Level: | acceso abierto |
| Palabra clave: | Gestión administrativa y financiera Atención al cliente Corporación Nacional de Telecomunicaciones Agencia El Empalme |
| Sumario: | Once you have applied the survey to the different users that has the National Corporation for Telecommunications - Agency El Empalme, it was possible to prove that the actions taken by the authorities responsible for the administrative and financial management of the entity, directly contribute to the good service we offer. The National Corporation for Telecommunications - Agency El Empalme, maintains policies, programs and business strategies for the development of the daily activities, which allows you to measure the level of compliance with organizational objectives. The financial and administrative management corporation that develops the National Telecommunications Agency - The Splice, has succeeded in greatly promote the economic and financial development of the entity at the macro level. Therefore, I propose the following: the administration shall be constantly evaluating the performance of each staff member who works in the National Corporation for Telecommunications - Agency The Splice, in such a way as to improve the service provided to users attending the company which is looking for a service or technical requirement; in addition, managers need to implement a strategic organizational model that enables them to measure the level of compliance with the objectives and strategic policy proposals, for the benefit of the sustainable growth and sustainable company; on the other hand, those responsible for financial management, must establish a follow-up model of the monthly budget of expenditures and projected sales, with the purpose of obtaining results that maximize the profits of this entity accounting |
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