Personalizing user-agent interaction

Interface agents are computer programs that provide personalized assistance to users with their computer-based tasks. The interface agents developed so far have focused their attention on learning a user´s preferences in a given application domain and on assisting him according to them. However, in...

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Detalles Bibliográficos
Autores: Schiaffino, Silvia Noemi, Amandi, Analia Adriana
Tipo de recurso: artículo
Estado:Versión publicada
Fecha de publicación:2006
País:Argentina
Institución:Consejo Nacional de Investigaciones Científicas y Técnicas
Repositorio:CONICET Digital (CONICET)
Idioma:inglés
OAI Identifier:oai:ri.conicet.gov.ar:11336/137446
Acceso en línea:http://hdl.handle.net/11336/137446
Access Level:acceso abierto
Palabra clave:INTERFACE AGENTS
PERSONALIZATION
USER PROFILING
https://purl.org/becyt/ford/1.2
https://purl.org/becyt/ford/1
Descripción
Sumario:Interface agents are computer programs that provide personalized assistance to users with their computer-based tasks. The interface agents developed so far have focused their attention on learning a user´s preferences in a given application domain and on assisting him according to them. However, in order to personalize the interaction with users, interface agents should also learn how to best interact with each user and how to provide them assistance of the right sort at the right time. To fulfil this goal, an interface agent has to discover when the user wants a suggestion to solve a problem or deal with a given situation, when he requires only a warning about it and when he does not need any assistance at all. In this work, we propose a learning algorithm, named WoS, to tackle this problem. Our algorithm is based on the observation of a user´s actions and on a user´s reactions to the agent´s assistance actions. The WoS algorithm enables an interface agent to adapt its behavior and its interaction with a user to the user´s assistance requirements in each particular context.